Terms & Conditions

Client Email Solutions provides an outbound email service designed to help you start conversations with potential customers.

We manage the process of identifying prospects, preparing and sending email campaigns, handling replies, and helping move interested prospects toward meetings and sales conversations.

By using our service, you authorise Client Email Solutions to act on your behalf for the purpose of conducting agreed outbound email campaigns.

This includes researching prospects, creating campaign messaging, sending emails, responding to prospects, and communicating with prospects where appropriate.

We may use publicly available information and third-party data sources to identify potential prospects who may be relevant to your business.

While we take reasonable steps to identify suitable prospects, we do not guarantee that every prospect will be an exact match for your ideal customer profile.

We work with you to understand your business, offer, target market, positioning, and preferred messaging.

Campaign messaging may be created, reviewed, tested, and adjusted based on campaign performance and feedback.

We may provide, configure, or manage email infrastructure required to operate your campaign.

This may include domains, mailboxes, authentication settings, sending platforms, and other technical services required for outbound email.

Where agreed, Client Email Solutions may monitor and respond to replies generated by your campaign.

Our objective is to identify genuine interest and continue relevant conversations while maintaining the agreed tone and positioning of your business.

When a prospect expresses interest, we may assist with arranging a meeting or passing the conversation to you or an appropriate member of your team.

You are responsible for attending meetings and managing the sales process once a prospect has been handed over to you.

Our role is to help create and progress sales conversations.

We do not control your sales process, pricing, proposals, contracts, fulfilment, or the final decision of any prospect.

We respect requests from recipients who do not wish to receive further communications.

Where appropriate, opt-out requests will be recorded and used to prevent further campaign communication to that recipient.

Campaigns may target prospects in different countries and jurisdictions depending on your target market.

You are responsible for ensuring that your business is permitted to market and sell its products or services in the jurisdictions you choose to target.

We aim to conduct outreach responsibly and professionally.

Campaigns should not contain misleading claims, fraudulent information, illegal offers, or content that intentionally misrepresents your business or services.

We take reasonable steps to maintain healthy email infrastructure and deliverability.

However, email delivery can be affected by factors outside our control, including mailbox providers, spam filters, domain reputation, recipient behaviour, and changes to email policies.

We do not guarantee a specific number of leads, replies, meetings, opportunities, customers, or sales.

Campaign performance can vary depending on your market, offer, pricing, reputation, target audience, timing, competition, and other factors outside our control.

You are responsible for providing accurate information about your business, products, services, target market, and campaign requirements.

You are also responsible for ensuring that information supplied to us is accurate, lawful, and suitable for use in your campaign.

Our service may rely on third-party platforms and services, including email providers, data providers, software platforms, scheduling tools, and other infrastructure.

We are not responsible for interruptions, changes, limitations, or failures caused by third-party services.

You may request that a campaign be paused where applicable.

Depending on the timing of the request, some emails may already have been scheduled or sent before the pause takes effect.

Each party retains ownership of its existing intellectual property.

Unless otherwise agreed, materials, systems, processes, templates, strategies, and internal resources developed by Client Email Solutions remain the property of Client Email Solutions.

We will treat confidential business information shared with us as confidential and will only use it for purposes connected with providing the service.

You agree to maintain the confidentiality of any confidential information provided to you by Client Email Solutions.

To the extent permitted by law, Client Email Solutions will not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of our service.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

We may update, modify, suspend, or discontinue aspects of the service where reasonably necessary.

Where changes materially affect your service, we will make reasonable efforts to communicate them to you.

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Client Email Solutions operates, unless otherwise agreed in writing.

Any disputes arising in connection with these Terms & Conditions will be subject to the applicable courts of that jurisdiction.